FAQ's
Returns
I want to return my purchase! What do I do?
Due to the nature of the products that we provide and the strict guidelines surrounding them, all furniture is non-returnable. Very few of our inventory items are eligible for returns. Please contact us before placing your order to determine if your desired item is eligible for returns.
We will only accept returns for damaged items
If your item is damaged and eligible for return, contact us at bunkandloftfurniture@gmail.com within 24 hours of receiving your order to request a replacement.
Items eligible for return will be issued a Return Authorization number, along with return instructions. Items must be received at our facility within 10 days of receiving a Return Authorization number. Only authorized returns that are returnable per our policy will be eligible for a replacement. Returned merchandise must be unopened, unused and in original packaging. Assembled items can not be returned.
Do you do back orders?
No. We do not do back orders. If an item is out of stock the our Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Do you offer Live Chat support?
Yes we do! To get in contact with one of our live chat specialists, look for the Live contact us button.
How can I write a review on a product?
You can write a product review with just 4 easy steps:
On any product page, scroll down and you will see a button titled ‘Write a review.
How do I unsubscribe from any of your mailing lists?
There are two quick and easy ways to unsubscribe from our mailing list.
1.Call us and one of our customer service representatives will take care of your request over the phone.
2.Email us and one of our customer service representatives will unsubscribe your email address.
I tried to check out and the item in my shopping cart disappeared, what happened?
We are sorry that you were not able to complete your order. The selection on is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Is the item I want going to go on sale soon?
Unfortunately, We do not know if an item will go on sale or be marked down until it actually happens.
It is possible for different colors within the same style to have different prices.
The item I want is out of stock. What do I do now?
We are very sorry that the item that you need is out of stock. Visit Us daily to know about the latest updates of our collections.
Payment Information
We accept international credit, Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
Do you charge sales tax on any item?
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.
What forms of payment do you accept?
We currently accepts Paypal, Visa, MasterCard, Discover, Apple Pay, Google Wallet, and American Express for all orders.
What can cause my order to be delayed?
1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
3. If you are purchasing a custom order bed shipping times may vary. You will be notified if your shipping time is longer than expected.
Are there any benefits to having an account with you?
You will have access to the following information:
Your Account Information
Your Order History
Process a Return
Your Wish List
Your Email Subscriptions
Your Coupons and Gift Certificates
Frequently Asked Questions: Order Status